At the Edmonton Int’l Airport enroute to Yellowknife, and want to give a quick shoutout to Westjet.
Anyone with pets will understand my anxiety – my 2 goofy, beloved weinerdogs were travelling with me in a crate, plus I had 3 big suitcases, plus 2 carry-on bags. Since Westjet and First Air don’t have an agreement, I would have to collect my luggage then check in again with First Air- with a 4.5 hour wait here between flights. Of the entire move, this little segment was the most anxiety making.
Would the dogs be freaked out? Well treated?
And how was single Nancy going to navigate 4.5 hours, 2 dogs, 5 pieces of luggage and a dog-crate?
Westjet staff were fabulous without me even asking them. My dogs were well-cared for, with an attendant waiting by the crate for me to pick them up. Somehow word had gotten out, and I kid you not, another westjet employee had collected all my baggage and put it on a cart. The employee then accompanied me to First Air (making kind commentary about the cuteness of the weinerdogs, always a good way to win my heart), ensured I got my luggage checked in to First Air even though it was 3 hours early, and warmly wished me a good flight up to Yellowknife.
Is that above-and-beyond, or above-and-beyond?
Westjet, thanks for knocking my socks off!