A Money Coach in Canada

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I found a really interesting question posed on a fellow Canadian finance blog. She writes,

I just went to Quizno’s for lunch (I printed off a free coupon off their site!) and ordered a yummy sandwich. I paid via VISA (I’m only allowed 10 debit transactions for free a month) and promptly left. On the walk back to my office I realized that I never signed the Credit Card slip.

Now I know my VISA can be charged directly to my debit account, however, I didn’t enter a PIN, so I know that didn’t happen. The receipt I got shows that it was a VISA and the charge went through, but I don’t know if they can put the payment through if I didn’t sign the slip.

I’ll have to wait and see if it shows up on the ‘net.

This got me thinking – when it comes to company mistakes, how far will you go?

Wow. What a thoughtful question. I recall in my 20s, making a 15 minute trip back to a hardware store to give back a couple bucks for an item they’d neglected. I’d noticed at the time, hadn’t spoken up, but was troubled the whole way home.

I think my de facto m.o. is now: weigh out the cost to the business, plus my inconvenience to correct the mistake, plus estimating whether I’d want the customer to correct the mistake if I were in their shoes. (the answer isn’t always yes.)

How ’bout you?

About the Author


Imagine if Canadians were known for being all over their money. Engaged. Proactive. Getting out of debt. Savvy. Saving. Generous. Nancy wants to help. Nancy started her own journey with money over 15 years ago, and formed her company “Your Money by Design” in 2004 to help others along the same path. It’s not the usual financial advising/investment stuff. It’s about taking control of day-to-day finances –managing monthly cashflow effectively, spending appropriately, getting out of debt, saving. If you're ready to take control over your finances, pop by her business site, YourMoneybyDesign.com

Guest Post: How honest are you? Comment

  1. karen

    Good question indeed…I think I too am one to factor in all sorts of consequences: for example, I never short a server, and will travel back to the restaurant if I even suspect that I didn’t tip or leave enough money, I guess I know from experience that often the mistake comes out of the server’s pocket. Large corporations do not get this consideration from me, but “mom & pop”s do.

    I will try to catch the person in front of me who left their change in the tray at Safeway.

    [Reply]

    Jul 20, 2007

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