I’m seeing red.
Few things get under my skin like companies making mistakes and treating you like an anonymous non-entity even as they screw you.
Some time ago I decided I wanted 2010 to be my year of Health and Wellness. Prevention Magazine has great articles and tips on eating well, and good exercises. So in the spring of 2009, someone bought me a subscription as a birthday present. I have loved it (hat tip, editorial staff).
The same individual offered to renew it for me this past spring. Naturally, instead of opening those Imperative RENEW NOW!!! SAVE 30%!!! letters, thinking it was being taken care of, I just chucked the envelopes unopened.
Until today. I don’t know what prompted me, other than it was weird to be receiving them still, to open it. I did. And discovered a nasty note saying I was overdue in payment and “my account” would be sent to collections.
ARE YOU KIDDING ME?
Dear Rodale Press: if you aren’t organized enough to track who is receiving gift subscriptions and handle your accounts accordingly, why the hell are you attempting to offer gift subscriptions?
a. You have my name and with a bit of checking into my blog, you can find out where I live. That is enough information for you to fix this. Please do.
b. While I’m on a rant: some time back I ordered an excellent book from you. But in the order I *very clearly specified* that I did not want to receive further promotional material from you. I HATE JUNK MAIL. Nevertheless, you send me your junk mail. I don’t get it. I
am was a potential future customer. All you had to do is back off and let me choose. Why did you diss me in this matter?
Your brand is so done for me now.